Our customer service representatives are trained to help you in all phases of your purchase with us. If you have product questions, or need to return an item, they will gladly assist you.

If for any reason, at any time you are not satisfied, you may return your product for an exchange or full refund of the merchandise price, we'll even pay for the shipping back.

To return or exchange a product to Cleaner's Supply^®:

1. All of Cleaner's Supply packages are sent with a pre-paid Returns Bill of Lading form. If you do not have one of these forms please call customer service at 1-800-388-5410 for an English speaking representative, 1-800-388-0190 for a Korean speaking representative, 1-866-274-7768 for a French speaking representative, or e-mail us at customerservice@cleanersupply.com to request a form.
2. Pack product(s) securely in the original box if available. Fill out the "Returns Are Simple" form that accompanied your order and include in return package. (NOTE: Failure to fully complete this section could result in a delay of processing your return for 7-14 days.)
3. Place return label on package. Write down tracking number of return label for your records.
4. Call 1-888-744-7123 to schedule a pick-up. Please have the following information available:
1. Tell the representative that you are using a Bill of Lading form.
2. Shipper # is 0698314.
3. Name and address for pick-up.
4. Number of boxes.
5. Purolator will pick-up your package the next business day.

For returns on orders placed over 60 days ago a credit will be applied to your Cleaner’s Supply account, in leui of a refund, which may be used towards future purchases. Products must have been purchased in the last 365 days to be returned.

If your order is missing an item or your order is late:

1. Call customer service at 1-800-388-5410 for an English speaking representative, 1-866-274-7768 for a French speaking representative, or 1-800-388-0190 for a Korean speaking representative or e-mail us at customerservice@cleanersupply.com. Please include your order confirmation number.
2. Our customer service representatives will assist you in resolving any problem to your complete satisfaction.

Regarding other comments or inquiries:

1. Always feel free to contact the customer service department with any comments or questions.
2. If your question would be product related, you may want to search our "Articles & Advice" section. Or if you are looking for a product you can't find, you can look through the Site Directory of this site; and again, please always feel free to e-mail or call our customer service department.