Our customer service representatives are trained to help you in all phases of your purchase with us. If you have product questions, or need to return an item, they will gladly assist you.

If for any reason, you are not satisfied, you may return your product for a refund or replacement, we'll even pay for the shipping back.

To return or exchange a product to Cleaner's Supply^®:

1. Complete return form included with your order. If you do not have a return label or return form please call customer service at 1-800-388-5410 for an English speaking representative or 1-800-388-0190 for a Korean speaking representative or e-mail us at customerservice@cleanersupply.com to receive a return label and form.
2. Pack items securely, including return form.
3. Place return label on package. Write down tracking number of return label for your records.
4. Your package may be given to any UPS Driver, taken to a UPS store, dropped in a UPS drop box Or Call 800-742-5877 to arrange for pickup.

Information for UPS:

1. At the first prompt say "schedule a pick-up" at the next prompt press 0 to speak to a representative.
2. Tell the representative that you are using a return label.
3. Provide your phone number and the tracking number located on return label.
4. Confirm your address for pick up.
5. Confirm number of boxes to be picked up.
6. UPS will provide a pick-up date.

If your order is missing an item or your order is late:

1. Call customer service at 1-800-388-5410 for an English speaking representative or 1-800-388-0190 for a Korean speaking representative or e-mail us at customerservice@cleanersupply.com. Please include your order confirmation number.
2. Our customer service representatives will assist you in resolving any problem to your complete satisfaction.

Regarding other comments or inquiries:

1. Always feel free to contact the customer service department with any comments or questions.
2. If your question would be product related, you may want to search our "Articles & Advice" section. Or if you are looking for a product you can't find, you can look through the Site Directory of this site; and again, please always feel free to e-mail or call our customer service department.