TERMS OF USE

INTRODUCTION
 
Welcome to Cleanersupply.com (collectively, with the mobile version, if applicable, the "Website"), owned and operated by Cleaner’s Supply, Inc.  (“we” or “us”).  Your access to and use of this Website is subject to, and expressly conditioned upon, your acceptance of all terms and conditions contained in these Terms of Use. Therefore, you should review these Terms of Use carefully before using this Website and before placing any orders for products or services through this Website. This Website is provided as a convenience for you.  Your use of the Website is voluntary and at your sole discretion and risk.  We reserve the right to alter, suspend or terminate the Website at any time without notice to you.  You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.
 
LEGAL AGE OF USERS

This is a commercial Website designed for persons who have reached the age of majority in the jurisdiction in which they reside. Any user of the Website represents to us that he or she has reached the legal age of majority in the jurisdiction in which he or she resides. If you are between ages 13 and the legal age of majority, and continue to use our Website, then your parent / legal guardian represents to us that he or she consents to these Terms of Use on your behalf, and that he or she consents to your use of our Website. A parent / legal guardian of a child between ages 13 and the legal age of majority is solely responsible for their child’s use of this Website, including, but not limited to, all charges for products ordered and other charges incurred using this Website. No one under age 13 is authorized to use this Website to place any orders or to submit or post any information on the Website and parents / legal guardians of such children may not agree to these Terms of Use on their behalf.

COPYRIGHT/TRADEMARK INFORMATION 

Cleaner’s Supply is a registered trademark of Cleaner’s Supply, Inc. The names Cleaner’s Supply and Cleanersupply.com, and all variations of them, and all other trade names, trademarks, service marks, logos and other indicia may not be used, reproduced, distributed or modified in any way, including, without limitation, in advertising or publicity pertaining to distribution of this information without our prior written consent. This Website and all images, logos, indicia, text, content, and unique method of showcasing products are protected by copyright, trademark and other intellectual property laws and may not be used, reproduced, distributed or modified in any way without our prior written consent. You are granted no rights or licenses with respect to any of the foregoing.  All rights not expressly granted are reserved by us.

CHANGES

 The information contained in this Website is subject to change without notice.  Your continued use of the Website following the posting of any changes to these Terms of Use constitutes your acceptance of and agreement to such changes.

LISTINGS; ORDER ACCEPTANCE POLICY 

Listings on the Website are not an offer to sell goods or services; rather, they are advertisements to receive offers. All orders are subject to review and acceptance by us. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

TYPOGRAPHICAL ERRORS 

We make every reasonable effort to ensure the accuracy of all information included on this Website and in our catalogs and any other marketing or promotional solicitations. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.

OUR SATISFACTION GUARANTEE AND RETURN POLICY 

Your satisfaction is our goal. Every product we sell is backed by our 365-day Satisfaction Guarantee. 

If a product you purchase fails to meet your needs, simply contact us for a return label and return form.  Returns received within 60 days from the date of order are eligible for replacement, exchange or refund.  Returns received after 60 days (and within the 365-day Satisfaction Guarantee period) may be returned for a store credit towards future purchases. CLICK HERE for detailed return instructions.

This is a summary only; you can review our complete Return Policy and Procedure in our FAQs or CLICK HERE.
 

LIMITATION OF LIABILITY

In no event shall we or any of our affiliated or related companies be liable for any indirect, special, incidental or consequential damages, including, without limitation, damages for loss of profits, revenue, customers, data, computer hardware and software, or goodwill, incurred by you or any third party, whether in an action in contract, warranty, or tort, arising from or relating to the use of products you purchase from us or from your access to, use of, or inability to use, the Website or any information or content included on the Website.

PROCESSING TIMES


Your order is reviewed by our Credit Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Department, and has otherwise been accepted, it is sent to our warehouse for shipping. 

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our distribution warehouses. If one or more items on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. It is our policy that orders are billed complete the day the first item is shipped.

CREDIT / DEBIT CARD AUTHORIZATIONS

An authorization on a credit or debit card is a hold against your bank’s credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
 
DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE WEBSITE, AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES PROVIDED ON THE WEBSITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  WE EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO ANY PRODUCTS WE SELL; AND WE MAKE NO WARRANTY THAT: (A) THE WEBSITE OR ANY PRODUCTS WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, ERROR-FREE, AND/OR VIRUS-FREE BASIS; AND (C) THE INFORMATION AND CONTENT ON THE WEBSITE IS ACCURATE, COMPLETE, UPDATED, AND/OR RELIABLE.

ACKNOWLEDGMENTS

You acknowledge and agree as follows: (a) we do not assume any responsibility for determining the suitability of the Website for you or your ability to use the Website or for any problems or technical malfunctions, errors, omissions, interruptions, deletions, defects, delays in operation, failed or unavailable hardware, network or software, other technical or human errors that may arise relating to the Website, or any causes beyond our reasonable control that jeopardize the administration, security or availability of the Website; (b) you are solely responsible for your use of the Website and have made an independent judgment to use the Website; and (c) you have read, understand and fully agree to the terms of these Terms of Use, and you voluntarily wish to access and use the Website subject to terms and conditions stated herein.

CONSTRUCTION AND BINDING EFFECT

The Terms of Use are to be as broad and inclusive as is permitted by the laws of the State of New York, and if any portion of this Agreement is held invalid or unenforceable, the remaining terms shall continue in full force and effect.  These Terms of Use shall be binding upon you, as well as your successors, executors, personal representatives, fiduciaries, heirs and assigns.

CHOICE OF LAW; VENUE; JURISDICTION & ATTORNEYS’ FEES

Any question or dispute concerning the construction, validity, interpretation and enforceability of these Terms of Use shall be governed by the laws of the State of New York, without regard to its conflict of law rules.  You agree that the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed.  Venue of any dispute arising out of or relating to these Terms of Use, including your use of and access to this Website, shall be in a state or federal court located within the geographic boundaries of the U.S. District Court for the Northern District of New York, United States of America.  You irrevocably consent to the exclusive personal jurisdiction therein.  You agree to compensate us for all costs and fees associated with any dispute or legal action arising out of or relating to these Terms of Use, including, but not limited to, attorneys’ fees.

WAIVER

Our failure to enforce any of our rights under these Terms of Use at any time does not constitute a waiver of those or any other rights.
 
PRIVACY POLICY

The use of any data we collect about you is governed by, and subject to, the Privacy Policy contained at Cleaner’s Supply Privacy Policy and this Privacy Policy is incorporated herein. Your use or accessing of the Website constitutes your agreement to the terms of our Privacy Policy.
 
Last updated August 18, 2014